Frequently Asked Questions

Please read our FAQ before sending us a message.

When will I get my order?

When you place an order with us, it takes 3 to 4 business days to carefully print your paint by number canvases on specialized machines, gather the correct paint, pack and dispatch your order.

Once your order is dispatched, depending on your country or region, the estimated delivery time is between 12-14 days.

However, sometimes it may be delayed due to a number of reasons like holidays, etc.

If delayed, the package may take as long as 4-5 weeks to arrive to your doorstep.

It almost never takes this long, however, it has happened before, so we want you to be aware of this.
Rest assured we are doing everything in our power to get your order to you as soon as possible!

If for some reason, your package has not arrived within 60 days from the day we shipped your order, the package will be considered lost.
In that case, we will issue you a full refund according to our refund policy

So please, you don’t need to worry if your package has not arrived the next day🙂

You can use your tracking ID to follow the location of your package by entering it here.

Sometimes the tracking page may not update your info for the first week or so – please keep checking, it will do so eventually.

My tracking number is invalid, stuck or not updating

When you first receive your tracking information, it is actually not uncommon for the package to appear like it has not registered, is invalid or has not been picked up by the shipping company.

However, rest assured – your package has left the manufacturer and is on it’s way.
Your tracking number is valid and just needs some time to make the initial updates.

Make sure to check your tracking ID with the different tracking services provided on our ”Track Your Order” page. They may show more or less information about your package.

Please wait a week or so for the tracking information to register and you should start seeing regular updates of the package location, while in transits between distributions centers from our manufacturer.

Even if it looks like your package is stuck, your package is most likely already sitting on a plane to your city.

Normally packages arrive within 12-14 days.

However, sometimes it may be delayed due to a number of reasons like holidays, etc.

If delayed, the package may take as long as 4-5 weeks to arrive at your doorstep.
It almost never takes this long, however, it has happened before, so we want you to be aware of this.

If for some reason, your package has not arrived within 60 days from the day we shipped your order, the package will be considered lost.
In that case, we will issue you a full refund according to our refund policy

Once your package has been sent, there is nothing we can do to speed up the process or make it come faster to you.

We have the same shipping information as you do, so sadly we can’t help you get it faster🙂

All you can do is sit back, relax, and wait for it to be delivered to your door by your national post service provider.

Rest assured, your package WILL come – it always does.

What is your refund policy?

Gopaintbynumbers.com has a full 100% Money Back Guarantee on all of our products within 30 days of you having received the product.

Just send it back to us and send us and email at gopaintbynumbers@gmail.com and we will refund you once we receive the product.

You can read more in our Terms of Service.

How can I cancel my order?

If you have not yet received your tracking information email, the package has not shipped yet and we will cancel and refund you no problem. Just send us an email regarding this.

However, if your package has already shipped, we are not able to refund you until we get the paintings sent back from you.

Once you receive your package, just send it back to us within 30 days of you receiving it, and we will refund you once we receive it.

How secure is shopping in the Online Shop? Is my data protected?

Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.

Send us an email

If you can not find your answer in the FAQ, please fill out the form or email us at gopaintbynumbers@gmail.com and we will personally get back to you shortly.





Address

Gopaintbynumbers.com
Westen Pro ApS,
Rugbjergvej 6,
7490 Aulum,
Denmark

VAT ID: DK34599076