Our policy lasts 30 days from the day you receive your package. If 30 days have gone by since you received your package, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Custom made products like our “Create Your Own” custom paint by number kit
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Products where there are certain situations where only partial refunds are granted
Any item not in its original condition is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.
To return your product, please request a refund to our email firstname.lastname@example.org and mail your product to:
Westen Pro ApS
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Items not received
If it has been 60 days since your order was shipped and you still have not received your package, please contact us and we will issue a full refund.
When 60 days have passed, the package will be considered permanently lost.
If your order has shipped, but 60 days have not yet passed, we can not issue a refund or cancel your order.
However, when you receive your products you are free to return them for a refund within 30 days.
You are free to cancel your order via email from the time of purchase and until your package is shipped to you. However, once your package has been shipped, you can not cancel your order. However, when you do receive your products, you are free to return them to us for a full refund within 30 days.
Processing of returned products
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
We only replace items if they are defective or damaged when you receive them. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to:
Westen Pro ApS